We hope this knowledge bank empowers you to make the most of our mobile banking solutions. However, if you’re still wondering about a particular feature, please don’t hesitate to reach out to us directly.
Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
A. The Century Bank mobile solution is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Mobile text will work with any cell phone with text messaging capabilities and short codes enabled.
Mobile text will work with any cell phone with text messaging capabilities and short codes enabled.
Q. What functions can I perform from my mobile device?
A. You can
- View transaction history for up to 15 days
- View account balances
- Transfer funds between accounts
- Pay bills to existing payees, add a new Payee, editing a new Payee, and add P2P Payments
- View alerts
- View Statements
- Warm Card or Cancel a Debit Card
Q. How do I know if my transfer or bill payment was entered successfully?
A. Each time you make a transfer or bill payment, a confirmation SMS Text Message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through.
Q. What if I no longer want to be a mobile banking user?
A. Login to Online Banking, Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.
Q. What should I do if I lose my mobile device?
A. Login to Online Banking, Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree.
Q. What happens if I lose communication/signal during transaction?
A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
Q. What do I need to do if I get a new phone?
A. If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Online Banking account via the Internet and update your information in the Options>Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.
Q. How can I search for a transaction?
A. You will only be able to view 15 days worth of transaction history on your mobile device. There is currently no search feature available.
Q. Can I use any mobile device to access my accounts?
A. Yes. You can access your account via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS Text messages will be sent to the device entered when enrolling for mobile banking, not any device from which your perform a transaction.
Q. Can I add a new Bill Payment Payee via Mobile Banking?
A. Yes, with bill pay you can add a new payee, edit a payee and add a P2P payment.
Mobile Banking Text Commands
- Help - Returns command references
- Bal - Returns balance for all enrolled accounts
- Bal
- Returns balance for specified account Hist - Returns last 4 transactions for all enrolled accounts Hist - Returns last 4 transactions for specified account Stop - Disables enrollment for Text Mobile Banking
Q. How do I delete a Bill Payment that I set up through my mobile device?
A. You can login to MyCenturyBank.com and delete the payment from the Bill Pay module or access the Mobile App and delete the payment.
Q. When I try to enter an amount for bill payment or transfer, I can't enter any numbers, only letters. Why?
A. Check your phone's settings to make sure you don't have Alpha-only enabled on the keypad.
Q. What if I can't get my mobile device to work with Mobile Banking?
A. There are a number of reasons that you may experience trouble accessing the mobile version of Internet Banking on your phone. To use the mobile version, your phone will need to meet the following minimum requirements:
- You must first have a traditional Century Bank Online Banking account before you can gain access.
- Your mobile device must be web-enabled.
- Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
Q. When accessing Mobile Banking, why I am often asked challenging questions?
A. Century Bank uses Multi-Factor authentication for Online and Mobile Banking. If there is a detection from your normal usage pattern, you will be challenged. If you have forgotten your challenge questions and need them reset, please call us at 505.424.2888.
Q. How secure is Mobile Banking Text?
A. Since your account data is not stored on your mobile device, your information cannot be stolen. When setting up your mobile short names during the enrollment process, make sure that you do not use your account number as the Mobile Short Name. The Mobile Short Name is the name that will be included in the text to request information for a specific account.
Q. What if my online access is inactive or locked out?
A. Mobile Banking requires that your online access is active and not locked out. If your account becomes inactive or is locked out, you will receive the following text message: "System unavailable, please call Century Bank at 505.995.1200" Just give us a call and we can assist you with resetting your access.
The Mobile Banking service is available at no charge; however, you may incur charges to receive internet, cellular or other data service on your Mobile Device. You may also incur charges from your telecommunications carrier when sending and receiving information in connection with your use of Mobile Banking.
