We hope this knowledge bank empowers you to make the most of our mobile banking solutions. However, if you’re still wondering about a particular feature, please don’t hesitate to reach out to us directly.
Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
A. The Century Bank mobile solution is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Q. What functions can I perform from my mobile device?
A. You can
- View transaction history for up to 1 year
- View account balances
- Transfer funds between accounts
- Pay bills to existing payees, add a new Payee, editing a new Payee, and add P2P Payments
- View and add alerts
- View Statements
- Warm Card or Cancel a Debit Card
Q. What if I no longer want to be a mobile banking user?
A. That's easy, simply remove the app from your phone.
Q. What should I do if my mobile device is lost or stolen?
A. Login to Online Banking, Select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree. Need help, visit on of branches for assistance.
Q. What do I need to do if I get a new phone?
A. If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch phone numbers, you will need to contact us to update your information.
Q. How can I search for a transaction?
A. From the account history screen, click on the magnifying glass and type in your search criteria to locate specific vendors, verbiage, or amounts. You will only be able to view 1 years worth of transaction history on your mobile device.
Q. Can I use any mobile device to access my accounts?
A. Yes, simply download our mobile app from your device's app store.
Q. Can I add a new Bill Payment Payee via Mobile Banking?
A. Yes, with bill pay you can add a new payee, edit a payee and add a P2P payment.
Q. How do I delete a Bill Payment that I set up through my mobile device?
A. You can login to MyCenturyBank.com and delete the payment from the Bill Pay module or access the Mobile App and delete the payment.
Q. What if my online access is inactive or locked out, or I forgot my password?
A. Please use our self-service "Forgot Password" tool from the log in screen. If you are unable to access or complete the self-service function, please call us for assistance at 505.995.1200.
