Century Bank is concerned about cyber security for our clients.
Fraud is on the rise. Protect yourself by learning how to spot fraud and the actions to take to defend yourself.
Although you may not be the person in your organization that is initiating payments, it is in your company’s best interest to understand how funds are sent out and verify proper internal controls are in place. Please read and review this information with your employees.
These are some of the classic scamming techniques that you should be aware of:
- Your vendor is compromised. Fraudster gets access to your vendor’s email and send you an invoice for payment that includes new or updated wiring or ACH instructions.
- Fraudster creates a fake e-mail that looks like it came from your vendor geico.com vs. gieco.com.
- Your bookkeeper receives an email from the “CEO” wanting them to send money out.
- Payment requests from a regular vendor that are not scheduled.
- Suspicious payment details, misspellings, fake invoices, multiple fonts, unusual beneficiary name, etc.
- Rushed requests
Types of Information
- Sending funds to brand new vendor/person that you have not sent to before
- Updating instructions from a good vendor but is now sending to a different bank and account number. Please note that some banks will credit by account number only and they do NOT look at the name of the beneficiary.
Things you can do
- Call to verify instructions on any new or updates. Make sure to use phone number that is from a valid source. Don’t call the phone number that was on an e-mail.
- Do NOT click on any email links.
- Setup dual control on your online banking (if you have not already done so). This can be setup for all outgoing wire/ACH transactions or just above a certain dollar threshold.
- Check with your insurance company to see if you are covered for cybersecurity fraud.
- Setup Positive Pay to review checks that you have issued to others and ACH debits/credits posting to your account.
- Call Treasury Management 505.995.1300 for more information.
The information outlines current fraud trends and provides steps to help limit your risk. New fraud schemes are constantly emerging. Staying ahead of fraud requires continuous vigilance.
The FBI’s Internet Crime Complaint Center received more than 10,956 complaints involving CVC (Convertible Virtual Currency) kiosks in 2024, with reported victim losses of approximately $246.7 million. The figures represent a 99% increase in the number of complaints and a 31% increase in reported victim losses from the previous year.
Being asked to withdraw money from the bank and converting it to cryptocurrency, or gift cards is a huge red flag that what you are being asked to do is a scam!
Help us help you and ask questions of your banker if someone has asked you to withdraw money from the bank!
July 17, 2025
As we’ve warned before, disasters often bring out scam charities claiming to help victims. Recent flooding in New Mexico and Texas is no exception. If you'd like to help, donate to a reputable charity. Use resources like Charity Watch or Charity Navigator to verify legitimacy.
We’ve also frequently warned that scammers spoof phone numbers — including ours. The FBI and New Mexico State Treasurer now report that fraudsters are also spoofing numbers from federal and local agencies like the ATF, U.S. Marshals, and Social Security. Scams include fake claims about frozen Social Security numbers, jailed relatives needing GPS monitoring, or unpaid fines.
These scammers typically demand payment via gift cards, wire transfers, or cryptocurrency ATMs—none of which are used by legitimate government agencies.
- We use the phone number in our records.
- We may ask you to confirm your identity but will never request your account number, Social Security Number (SSN), or other personal details we already have.
- If someone claiming to be from Century Bank asks for this information, it’s a scam—hang up and call us directly.
- We verify your identity with security questions that only you should know—not easily stolen details like your address or SSN.
- We never ask for Secure Access Codes (SACs) sent to you.
- If you receive an SAC for a transaction you didn’t authorize, call us immediately.
- Scammers rely on confusion and panic. The best way to protect yourself is to pause, verify, and never share sensitive, static information. By working together, we can keep your money safe and secure.
- Help us help you—vigilance is your best protection!
- Go to Settings > Cookies and site permissions.
- Under "All permissions," select Pop-ups and redirects.
- Toggle on "Block (recommended)."
- Ask for the caller’s name.
- Hang up.
- Look up Century Bank’s official number (don’t rely on the caller ID—it can be spoofed).
- Call us directly and ask for the individual who reached out.
- Usermycentury.tech
- Help-mycenturyreport.tech
- Mycenturymember.tech
- Mycenturyreport.online
- centurybanksupport “@” servicesalert.info
- mycenturysms “@” servicesalert.info
- bankalerts “@” mycenturyhelp.tech
- We will never send you a text with a link in it.
- We will never call you and ask for your SAC code (the one-time code when you log in), or debit card or account number, or your personal information (SSN, DOB, address, etc.).
- For any link, no matter how you receive it, look carefully at it. If you can’t tell exactly where the link is going - DON'T CLICK ON IT (websites can also try to infect machines that just visit them, which is another type of computer crime).
The following is an example of such a scam…the recipient doesn’t have an account with US Eagle (but even if the scammer got lucky, and texted this to someone who did have an account with US Eagle…it’s still a scam).
What happens if you click the link? You probably get sent to a login page that may have been ripped off from the actual US Eagle website, but the username and password you enter will go to the scammers, who will then promptly use it to access the account. They will try to change the password (so you will be locked out), and then they will try to change the phone number where your alert texts are sent to a number they control (so they can capture the one-time security codes needed to complete transferring money out of the account). Until you click on the link, the only thing the scammer has is a phone number, and the off chance that you might bank with a particular institution. If you respond, you give them the information they need to take your money.
If you are doing a transaction with anyone, and they are asking for the Secure Access Code from your mobile banking app…It’s a scam!
- Which pet should you get? Answer these questions to find out:
- Have you ever traveled outside of the country?
- What town did you grow up in?
- Who is your favorite fictional character?
Social media platforms have many security options that can easily be overlooked, such as your tagged photo settings. Review and edit your privacy settings to be sure your information is kept safe.
The next time you see a friend or family member post a quiz on social media, inform them of the risks involved. They may share sensitive information that you both have in common, such as your hometown. Cybercriminals may realize this connection, so your friend’s post could put you and others at risk.
- Calling or emailing you, claiming to be from the government, and asking you to pay money.
- Asking you to pay money or taxes upfront to receive a prize or gift
- Asking you to wire them money, send money by courier, or put money on a prepaid card or gift card and send it to them.
- Asking for access to your money-such as your ATM cards, bank accounts, credit cards, or investment accounts.
Pressuring you to "act now" or else the deal will go away. Or someone who seems to be trying hard to give you a "great deal" without time to answer your questions.