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Century Bank has a new online and mobile banking experience!

 

Check out some of the new and improved features! LEARN MORE

Below you will find important information including access to training and other helpful tools to help with this transition. Please check this page frequently for updated information.

ACTION ITEMS: 

  • Action Required:  Information verification -  please be sure to verify your contact information at Century Bank. Do we have the correct email address, home phone, cell and business phone for you? Please contact us at 505.995.1200 to verify your information. You may also send us a secure message, when signed into your online banking account, with any updated information you would like to provide. This information will be used to verify your identity when logging in for the first time to our new system. 
 
  • Update to the latest version of iOS and Safari versions.
  • Update your browser - due to Microsoft's end of support for Internet Explorer in 2010, you will no longer be able to access online banking with this browser. The following browsers will be supported:
 
 
 
 
  
Update as of 10.27.20
 

October 27 at approximately 8:00 a.m. or earlier

  • The NEW Century Bank online experience will be available! All new features and tools will be available including bill payment, account transfer, ACH and alert functions.
  • To log in for the first time, users will be prompted to enter their current log in ID and password. Users will be asked to verify their identity with a verification code that will be sent to an email or phone number (please verify this information as outlined above). Users will then be asked to create a new password.
  • Mobile users will have to download the new app in the Apple Store or Google Play and verify their identity as outlined above. Search for My Century Bank Mobile for the new app! There is a slight possibility the mobile applications will not be available until shortly after conversion.
  • QuickBooks and Quicken users – please visit our QuickBooks Resources page to view step by step instructions to set up QuickBooks and Quicken.
  • Business users will no longer be required to use Secure Tokens for activity. Secure Tokens will be replaced with Secure Access Codes which will be generated online and sent to users via email, text or phone.
 
 
 

Extended Customer Service support hours

For additional client support, beginning on October 21, 2020, Century Bank’s Customer Service staff will be available for questions or assistance according to the following schedule: 

October 21 to November 19

Monday – Friday 7:00 a.m. to 11:00 p.m. (MT)

Saturday – Sunday and Holidays 9:00 a.m. to 5:00 p.m. (MT) 

November 19 and ongoing

Monday – Friday 8:00 a.m. to 11:00 p.m. (MT)

Saturday – Sunday and Holidays 9:00 a.m. to 5:00 p.m. (MT)

 

Please call us with any questions or concerns at 505.995.1200.

Training Videos for Personal Accounts

 

Training Videos for Business Accounts

 

Frequently Asked Questions (FAQs)

Why are you changing my online banking account?

Century Bank is changing your online banking platform to bring you several new options and features for managing your finances. In addition to being able to customize your experience, you will have new options to send money, make loan payments, view activity from accounts at other banks, budget and utilize other tools.

What is the “inquire only” mode while you make changes and how long will this last?

The “inquire only” mode is a short time frame in which online banking account users will not be able to generate any online transactions within their online banking account (transfers, ACH payments and credits, payments, etc.). The “inquire only” mode will only last from October 26 at approximately 4:00 pm through October 27 at approximately 8:00 am. During this time frame, feel free to contact Customer Service at 505.995.120 for account transfers or other needs you may have.

Why won’t my online banking account work with Internet Explorer?

Microsoft Internet Explorer is no longer supported by Microsoft and Century Bank’s new online banking platform will not function using Internet Explorer. Microsoft Edge, Google Chrome, Mozilla Firefox and Safari will all work with our new online banking experience. 

What will happen when I log in on October 27, can I use my current Online Banking Login credentials for online and mobile banking?

Desktop:  To log in for the first time, users will be prompted to entire their current Log In ID and password. Users will then be asked to verify their identity with a verification code that will be sent to an email address or phone number that we have on file. (If you have a moment, please verify the information we have on file for you:  email address, home phone, work phone and cell phone by calling 505.995.1200 and talking to a Century Bank representative.) Once the verification code has been entered, you will then be asked to create a new password.

Mobile: Mobile banking users will have to download the new My Century Bank Mobile app and delete the old app. When prompted to log in, users will follow the same steps outlined above to access the new mobile banking platform.

If you have any trouble logging in, feel free to contact Customer Service at 505.995.1200. The Customer Service department will have extended hours beginning on October 21.

Why do I have to provide a Secure Access Code when I login?

Secure Access Codes (SAC) provide an extra layer of security by linking to your contact information. By using this authorization system, you verify that you are the account holder. You can choose an option to “register this device” and it won’t prompt you for this code again, unless you log in from a different system, or clear your local cache that stores these settings on your devices.

I currently use Mobile Banking. Will I need to download a new app?

Yes, we have a new app for the new experience. Please visit the Apple Store or the Google Play Store to download the new version. Look for the My Century Bank Mobile app. Century Bank’s old mobile banking app will no longer function after October 26.

Will I need to do anything after the upgrade regarding Bill Pay and my Payees?

No action is required. All previously entered Bill Pay information (i.e. payees, scheduled payments, recurring payments, etc.) will remain in your online Bill Pay profile. New recurring payments that are entered after October 21st will need to be reentered into the new online banking after Oct 27th.

Will my scheduled transfers convert over to the new Online Banking system?

All recurring transfers that are schedule prior to October 21st will convert automatically to the new system. Any transfers scheduled after October 21st will need to be be reentered into the new online banking after Oct 27th.

Will I have access to my e-Statement history?

Great news! With our new online banking you will now have access to view up to 7 years of statements.

Will my transaction history transfer over to the new system?

Yes. You will be able to view transactions back to April 2020. Transactions will no longer be removed after 90 days.

Is the Century Bank Mobile Banking app supported on my mobile phone?

Our Mobile Banking app is supported on most iPhone®, iPad®, and AndroidTM devices. You can also use mobile phones with a mobile web browser that supports cookies.

Is Century Bank’s Mobile Banking secure?

Yes, our Mobile Banking app utilizes best practice security services such as HTTPS, TLS encryption, password access, biometrics, and application time-out when not in use. Only the phones that you enroll can access your bank accounts and no account data is ever stored on your phone.

I have not accessed my online banking recently, how do I change my password?

If you have forgotten your password, you can click the "Forgot password" link (available on our login screens).

If you know your password but would like to change it, once in online banking, please select: “Options” and scroll down to the password field. In the Mobile Banking menu, select “Preferences” and then select “Change your login Password.”

I don’t remember my username.

Please call a Customer Service representative at 505.995.1200.

I have other questions and need more clarification, what do I do?

Call us at 505.995.1200! Century Bank wants to do everything we can to help you clients with our new online banking experience. Our Customer Service team will have extended hours beginning on October 21. Below are our new hours:

October 21 to November 19

Monday – Friday 7:00 a.m. to 11:00 p.m. (MT)

Saturday – Sunday and Holidays 9:00 a.m. to 5:00 p.m. (MT) 

November 19 and ongoing

Monday – Friday 8:00 a.m. to 11:00 p.m. (MT)

Saturday – Sunday and Holidays 9:00 a.m. to 5:00 p.m. (MT)

 

Please call us with any questions or concerns at 505.995.1200.

 
Look for "My Century Bank Mobile"
Available NOW!
 
 
Download on the Apple App Store
Look for "My Century Bank Mobile"
Available NOW!
 
 
Get it on Google Play Store
 
 
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Call Us!

505.995.1200


At Century Bank, we pride ourselves on our customer service. That means listening closely to what you have to say. If you have a question or a comment about any of our products or services, please let us know!
 
 
 
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